Terms of Service

1. Access and Registration

You must be at least 18 years old, or have valid parental or guardian consent where required by law, to use DMFlow. You are responsible for maintaining the accuracy of the information you provide and for protecting the security of your account.

By creating an account or connecting DMFlow to Instagram, you confirm that you are authorized to use the account and you agree to comply with all applicable laws and platform rules.

2. License to Use

DMFlow grants you a limited, non-exclusive, non-transferable license to use the platform for your own business or creator Instagram account, subject to these terms and applicable platform policies. This license may be revoked if the platform is used in a way that violates these terms or the rules of Instagram or Meta.

You may not copy, modify, reverse engineer, resell, or attempt to extract source code or proprietary assets from DMFlow, except as explicitly permitted by law or by written authorization from us.

3. User Content and Conduct

You are responsible for all content, messages, prompts, workflows, and automation rules that you create or activate through DMFlow. You must not use the platform to send abusive, harassing, misleading, unlawful, or spam-like messages.

We may suspend or terminate access to DMFlow if we reasonably believe that account activity violates these terms, harms our systems, breaches platform policies, or creates risk for users or the service.

4. Messaging Rules and Platform Policies

When you use DMFlow you must comply with Instagram's Terms of Use and Community Guidelines and with Meta's Platform Terms and Developer Policies. In particular:

• Automated messages may only be sent to people who first interacted with your account (by commenting on your post, replying to your story or messaging you). DMFlow does not send unsolicited messages.
• Replies are subject to Instagram's messaging windows. A reply to a comment can be sent once and within 7 days. Other replies can be sent only within 24 hours of the person's last message.
• You must not use DMFlow to send spam or misleading content, to ask people for passwords, payment card numbers or other sensitive information, or to send content that Instagram prohibits.
• You are responsible for having the right to message the people you contact and for the content and links you send.

DMFlow may limit, pause or disable automations that we reasonably believe break these rules or put your Instagram account or our service at risk.

5. Payments and Refunds

If payment is required for any feature, plan, or service level, the applicable charges and payment terms will be set out in the relevant product flow or billing information. Payments may be processed by third-party providers and are subject to those providers' terms.

Unless otherwise expressly stated, fees are generally non-refundable once a payment has been processed. If you are entitled to a refund under a specific applicable policy or a legal requirement, we will process it in accordance with that policy.

6. Intellectual Property

All DMFlow software, branded materials, templates, content, and related intellectual property remains the property of DMFlow or its licensors. You may not reproduce, republish, or distribute the service or its contents except as expressly permitted in these terms.

You retain ownership of your own content, messages, and account data, but you grant DMFlow the limited rights necessary to provide, operate, and improve the service in accordance with the Privacy Policy and platform requirements.

7. Disclaimer

DMFlow is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted operation, error-free performance, or continuous platform availability. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

DMFlow, its affiliates, and its personnel are not liable for indirect, incidental, consequential, special, punitive, or similar losses arising from your use of the platform, including loss of business, goodwill, data, or profits, even if we were advised of the possibility of such losses.

Our total liability arising out of or related to these terms shall not exceed the fees actually paid for the relevant service, or, if no fee has been paid, a reasonable cap determined by applicable law and the facts of the case.

9. Indemnity

You agree to defend, indemnify, and hold harmless DMFlow, its officers, employees, and representatives from any claim, demand, cost, or liability arising from your use of the platform, your content, your message automation, or any violation of these terms.

10. Third-Party Services

DMFlow relies on third-party infrastructure and platform integrations to operate, as listed in our Privacy Policy. We are not responsible for the privacy practices, reliability, or conduct of those third-party services, although we take reasonable steps to choose providers that meet our operational standards.

Some integrations may require you to accept the terms and services of Meta, Instagram, Google, or other connected platforms. DMFlow is independent from those providers and not a representative, agent, or affiliate of them.

11. Instagram and Meta Integration

DMFlow connects to Instagram through Meta's official authentication and platform access flow. This allows you to authorize DMFlow to provide DM automation features on your account only as needed for the requested functionality.

Features depend on the Instagram API and on the permissions Meta grants. If Meta changes, limits or withdraws an API or permission, we may need to change or remove related features without liability.

DMFlow is an independent, third-party service and is not affiliated with, endorsed by, or sponsored by Meta, Instagram, or any other social media platform. Use of the service is subject to Instagram's platform rules, your account permissions, and the terms of any connected service.

12. Account Suspension and Termination

We may suspend or terminate your access to DMFlow if you violate these terms, misuse the platform, breach platform policies, or create material risk to the service, users, or our systems.

You can stop using DMFlow at any time by disconnecting Instagram or deleting your account from the dashboard. See Data Deletion for what is deleted.

On termination, your access to the platform may be disabled and account data will be deleted in accordance with our Privacy Policy.

13. Changes to Terms

We may update these Terms of Service from time to time to reflect changes in the service, legal requirements, or operational practices. Changes will be posted on this page and become effective when published.

Your continued use of DMFlow after changes are posted indicates your acceptance of the updated terms.

14. Governing Law

These terms are governed by the laws of India, and any disputes will be subject to the exclusive jurisdiction of the courts located in India, unless local law requires otherwise. This clause does not override any mandatory consumer protections that apply to you.

15. Contact

DMFlow is operated by Craftoantech, India. If you have questions about these terms, contact us at contact@craftoantech.com.